Refund & No-Return Policy

At Claire De Lune Pillows, we take pride in providing high-quality, luxurious pillows designed for ultimate comfort. Due to the nature of our products and for hygiene purposes, we do not accept returns or exchanges on any opened or used items.

Final Sale Policy

All purchases are final sale once the item has been opened. This policy ensures the safety and hygiene of our products for all customers.

We do not accept returns for personal preference, size, or texture concerns after the packaging has been opened.

Exceptions – Defective or Damaged Products

We stand behind the quality of our products. If you receive an item that is damaged during shipping or defective, we will gladly replace it under the following conditions:

• You must contact us within 7 days of receiving your order.
• Proof of damage or defect is required (photos of the item and packaging).
• If approved, we will issue a replacement or provide a suitable resolution.

How to Report a Defective or Damaged Item

Email us at support@clairedelunepillows.com with the following details:

• Your order number
• Photos of the issue
• A description of the problem

Our team will review your request and respond within 48 hours with the next steps.

Shipping Responsibility

• We do not cover return shipping costs unless the product arrives damaged or defective.
• If an incorrect address is provided at checkout and the order is returned to us, the customer is responsible for any reshipment fees.

Contact Us

By placing an order on Claire De Lune Pillows, you agree to this No-Return Policy. If you have any questions or concerns, feel free to contact our customer support team at support@clairedelunepillows.com.

Thank you for understanding and supporting our commitment to quality and hygiene.